Tech-Hosts SHOUTcast Control :: Shoutcast Management

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Registration AgreementThis page shows our terms of service. If you do not agree with them then please do not purchase any of our products. You must agree in order to purchase. The terms of service is enforced for your benefit including keeping your account safe and stable. Prohibited Services IRC is strictly prohibited from use on all of our servers. No exceptions. The following services are prohibited from use on our shared hosting, reseller, and master reseller hosting accounts: Torrent Processes SHOUTcast Servers (ie. cast-control) Game Servers Shell/SSH/Telnet Scripts IRC in any form Nulled/Illegal Scripts The purpose of such prohibitions on theses accounts is necessary in order to ensure an integrity of service for other server users. Therefore it may be found from time to time that processes not specifically mentioned above are also found to be un suitable for use on these accounts. In such an event, Tech-Hosts will contact the customer to discuss options. Such processes may include, but are not limited to: Streaming Media Servers, Teamspeak servers, proxy servers. Virtual Private Servers can run any services/servers including but not limited to streaming media servers, teamspeak servers, game servers, shoutcast servers. Our "Content" policy below also is enforced with Virtual Private Servers. "Burst RAM" allows you to go over your guaranteed RAM usage for a short period of time. If you are constantly going over your guaranteed RAM allowance you may be forced to upgrade (you will be charged to upgrade the amount of guaranteed RAM you get on your VPS) or suspended until the issue is resolved. Resource Usage In order to maintain integrity of service for all users in a shared environment, it may be discovered from time to time that a certain account is not suitable for operation in a shared hosting environment on our servers. In this inst ance Tech-Hosts will contact the account holder to discuss options. Reasons for such action may include, but are not limited to: Sites operating scripts requiring a large amount of CPU or memory resource etc . If your account continuously goes over 20% of CPU usage, for example, we may have to help you move elsewhere. This is an unlikely event unless you are using powerful resource using scripts. With SHOUTcasts, if you are using up to near the limit of your max listeners on a regular basis we may refuse to allow you to renew your product next month or cancel it immediately. This is to ensure that all our SHOUTcast customers can have a high quality level of service without any problems. If we choose to, we can reject to provide our SHOUTcast service to anyone at any time. Content Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Rights: Distribut ing and/or posting of the aforementioned infringements will not be tolerated. This includes warez, roms, mp3's, mpeg's or any other similar item that might violate one or more of these laws. Putting adult or similar images on your product is strictly against our Terms of Service. If you have content about a person, organization or event that the parties involves do not allow you to have or demand to be taken off your website, you must comply immediately or we will remove the content. This includes personal addresses, images and other personal details. If the images/details are technically not hosted on your website, but are shown on your website (ie. iframes), this rule still applies. In all these circumstances we reserve the right to close your site without further notice. If you wish to offer music downloads or stream music, for both hosting-based products and SHOUTcast products, you must contact us first to prove that you have permission from the authors to use their music. Server Abuse Any attempts to undermine or cause harm to a Tech-Hosts server or customer is strictly prohibited. It may result in suspension or termination. If your account information is stolen and abuse is carried out, you are still responsible. This includes if your specific account has an attack, for example, a DOS attack and it uses an excessive amount of server resources . Billing Policies & Refunds. If for any reason it is not possible for us to complete one of our services (by service we mean one of the products listed on our website under the page/category of "services"), or you change your mind before the service is installed/created then a full refund will be given. We offer 1 week “cooling off” period on all hosting and reseller hosting packages during which you can cancel and receive a full refund. We also offer a 1 week "cooling off" period on certain VPS plans; Iron Linux VPS, Bronze Linux VPS, Silver Linux VPS, Gold Linux VPS and Platinum Linux VPS. We only give refunds for other servers (including other VPS packages) in exceptional circumstances. We do not refund domains under any circumstances. If you order a product and cancel it during the "cooling off" period (and so receive a refund), you cannot receive a refund on a new order if you cancel it again during the "cooling off" period within 12 months after the cancellation of the first product. PayPal subscriptions are theresponsibility of the client. If the client cancels their product/service it is their responsibility to cancel their PayPal subscription. Tech-Hosts are not liable to refund subscription payments. On our client system there is an option to add funds to your account (for example, add funds through PayPal as credit to your client account with us). Funds added through this system can not under any circumstances be refunded, as with the SMS and Landline Calls payments system. Tech-Hosts bills clients for 1 calendar month, 3 months, 6 months or 1 year periods. If during the relevant period a customer cancels their account they will not receive any refund (unless during the 1 week “cooling off” period after ordering). This e xcludes services as they are one off payments and not regular payments. Customers cannot put there accounts on "hold" or "delay". Customers must prepay for the time they will use. If payment is not received on the due date, Tech-Hosts reserve the right to suspend your account and can delete all remaining data after 3 days unless otherwise noted by our billing department. It is unlikely that we will terminate your account; we will give at least 24 hours warning unless otherwise decided. We reserve the right to suspend access to your account if you do not pay your monthly fee; we do send a reminder to you before you are due to pay via our client system. If you r payment is overdue and you pay it late, then the period for which you are paying will still have started on the date that the payment became due; it does not start from the day you pay the overdue payment. We reserve the right to remove or modify services and in particular any special offer at anytime. We also reserve the right to cancel any service instantly should you break the terms of service in any way. If you purchase one of our services and we request information regarding the service, you must respond within 14 days. If you do not, we reserve the right to cancel your service without refund. Only payments via PayPal can be refunded. Payments via SMS and landline telephone call can not be refunded under any circumstances, however, if you pay for a product or service using credit that has been added to your account via SMS or landline telephone call we can refund this back to your account as credit. Valid contact details are required to use our service. This includes a valid name, address and telephone number. If valid contact details are not provided, these terms of service and other documentation become null and void in terms of Tech-Hosts' liability and we reserve the right to suspend or terminate your service at any time. With regard to our price promise, a discount of the price of a plan is at the discretion of Tech-Hosts. A discount will apply for the first month only unless otherwise stated. The price promise will match the price you show by offering you the same service with a 10% discount. Proof of existence of a package to match the price to is required before we offer a discounted price. We offer a refund for any downtime at all. We guarantee to refund the exact amount of downtime that you have exactly. We calculate this by dividing your monthly/quarterly/semi-annually/annually paid price relevant to the amount of downtime. We offer discounts on recurring/renewal prices to clients from time to time to thank the client(s) for choosing us. If you have the option and purchase or gain (a) dedicated IP(s), if the product relating to the dedicated IP(s) is terminated/cancelled, you will no longer be able to use the dedicated IP(s). Dedicated IP(s) cannot be refunded under any circumstance. Any licenses that we sell with or without another product are mostly liable for our refund policy/"cooling off" period. This includes but is not limited to Cast-Control LITE licenses and WHMreseller licenses, any others are not strictly liable for our refund policy and no refunds can be offered. cPanel/WHM, Fantastico and Installatron licenses can not be refunded under any circumstances as these are bought externally and we cannot receive a refund for them. We may increase domain renewal prices at any time, although we only do so when we are forced to due to an increase in fees we have to pay. Credit stored in a client area/billing area account will be automatically put onto an invoice if an unpaid invoice appears in the account. If the invoice is not due when the credit is added, the credit can be removed. However, if the date that the credit is added to the invoice is the date that the invoice is due, the credit will not be able to be removed from the invoice. Products along with their invoices can be transferred between clients on request of the client that owns the product. However, products cannot be transferred back to their original owner by the original owner's request unless under exceptional circumstances or within 24 hours of the transfer. Service Policies Tech-Hosts reserves the right to revise, amend, or modify our Terms of Service and other policies and agreements at any time and in any manner. Tech-Hosts is not responsible for errors of any type, but we will try and help you to fix them via support. We are not responsible to provide support for 3rd party products and software. We reserve the right to refuse service to anyone. The Client agrees that Tech-Hosts may disclose any and all client information including assigned IP numbers, account history, account use, etc. to any law enforcement agent without further consent or notification to the client. It is your sole responsibility to make sure your data gets backed up in case a crash does occur. If, in extreme circumstances, loss of data does occur, Tech-Hosts will work to recover the lost data. Tech-Hosts can not be held responsible for data stored on their servers. Tech-Hosts reserves the right to search through any and all files on its servers. If any files are found to break the Terms of Service, we reserve the right to remove, suspend or deal with these as may be required with the authorities. Tech-Hosts will in no way be held responsible for any files found on its server, which were uploaded by a customer. If you connect to your SHOUTcast or any SHOUTcast in your account over the allowed bitrate Tech-Hosts reserves the right to suspend or terminate your product. If there is any abuse, mis-treatment or threats to any Tech-Hosts staff of any kind, including use of foul language , Tech-Hosts reserves the right to suspend the account related to the abuse until further notice. We do not tolerate abuse and will take this rule very seriously. If you disclose the URL, location or content of your account or any support ticket, and such abuse to staff is given by somebody else, your account is still liable to this rule. This rule can also be enforced on you if you are involved with abuse on someone elses support ticket. Please keep all information you are given confidential. Spam from your account onto any of our systems, including our support ticket system, may result in suspension of service or termination. Should we be required to display logs or chat/support tickets anywhere, we reserve the right to display this information including content of a support ticket or chat logs of a conversation on MSN messenger with any of our staff, we reserve the right to display it if we believe we need to do so. Disclaimer Tech-Hosts will not be responsible for any damages of any kind that you or your business may suffer as a result as a result of using its services. This includes but it is not limited to loss of data and any service interruptions . It is very unlikely that such data loss or distruption will happen, and we will always undertake everything within our control to prevent such an event. You hereby agree not to hold Tech-Hosts responsible for any such claims. Modification Tech-Hosts reserves the right to add, delete or modify any provision of its Terms of Service at any time without prior notice.